Who we are
IPTV Xtream Player operates this website. For privacy questions, contact support@iptvxtreamplayer.com or use our contact form.
Information we receive
When you contact us, request a test or arrange a subscription, we may receive your name, email address, messages, subscription details, order references and information you provide for support or refund requests.
Tests, subscriptions and payment
Contact us on WhatsApp to request a 24-hour test. If you wish to subscribe afterwards, you can arrange your plan and payment through WhatsApp. Online payment gateways have not yet been configured on this website. WhatsApp processes communications under its own privacy policy.
How we use information
We use information to respond to enquiries, arrange tests and subscriptions, identify orders, provide support and handle refunds. We send promotional offers only where you have agreed to receive them. You can ask us to stop by replying through the communication channel used or emailing support@iptvxtreamplayer.com. Submitting a contact form does not by itself subscribe you to marketing.
Cookies and analytics
CookieYes provides cookie preference controls. Reopen Consent Preferences to change your choice. We use Google Analytics to measure website activity. The Google tag is currently held until both analytics and advertising categories are accepted. Withdrawal sends a denied-consent update; the scripts are held again on the next page load. Cloudflare Turnstile helps protect the contact form against spam.
Services supporting the website
Our website is hosted with Namecheap. We use Google Analytics for website statistics and Cloudflare Turnstile to protect the contact form. Information you send through the contact form is delivered to our support mailbox. If you contact us through WhatsApp or Telegram, those services process your communications under their own privacy policies.
Retention
We retain our order and payment records for one year from the date of purchase, and support messages for up to one year after the support case closes. Independent payment providers have their own retention policies.
The current Google Analytics settings retain event data for two months and user data for fourteen months, with the user-data period reset on new activity. These settings do not determine the retention of most standard aggregated reports.
Your requests
Contact support@iptvxtreamplayer.com to ask about your information, request access or correction, request deletion, or withdraw marketing consent. You may also raise concerns with the UK Information Commissioner’s Office.