When an IPTV TV guide shows “No Information”, the channel may still play normally. The programme guide (EPG) is separate listing data, and the player needs that data to match the right channel. A blank guide is different from a guide that shows programmes one hour early or late. Use the checks below to work out which part is missing before changing your settings.
First, check how widespread the problem is
Open several channels in the same app. Is the guide empty for one channel, one group, or everything? If only one channel is blank, the source may have no listings for it or the app may not match that channel to the correct guide entry. If every row is blank, check whether the app has loaded any EPG data at all. Keep a note of the app name, device, affected channels and time of the check so support can reproduce it.
Refresh the guide in your player
Look in the player’s settings for an option such as Refresh EPG, Update TV Guide or Reload Playlist. Names differ between apps. Try the guide refresh once, then allow the app time to finish and reopen the guide. Do not delete your playlist or clear all app data as a first step; that can remove access details you may need to enter again. Plex, for example, provides a manual Refresh Guide action for its own Live TV setup, illustrating that guide data may need a separate update from channel playback.
Check the guide source and channel match
If your player uses an M3U playlist and a separate XMLTV guide, confirm that both addresses were supplied by your authorised provider and entered in the correct fields. A playlist can load channels while the guide address fails or contains no listings for those channels. Do not share a private playlist or guide URL publicly: it may contain access information.
Where your player offers channel-to-guide mapping, check one affected channel against the intended EPG entry. The Kodi IPTV Simple Client documentation explains that its playlist channel IDs or names are matched to XMLTV guide entries. That is one example of why a channel can play while its programme row stays blank. App menus and matching rules vary, so use your own player’s instructions rather than changing every channel blindly.
What if listings appear, but at the wrong time?
If programme names are present but shifted by exactly one hour, you have a timing problem rather than missing data. Check the device’s date, time zone and any app EPG offset, especially around the UK clock change. Follow our separate UK EPG one-hour guide before adjusting offsets. Avoid changing an offset to fix “No Information”; it cannot create programme data that is absent.
When to contact support
If a refresh and a channel match check do not help, send support the app name, device model, whether channels play, which guide rows are blank and whether the issue happens on a second device. This helps distinguish an app setup problem from unavailable guide data. Guide coverage can vary by channel and source; do not assume every channel has a full schedule.
During our 24-hour WhatsApp test, check the guide on the device you plan to use, alongside picture and sound. Our trial checklist helps you record those results. If you need help with your setup, contact us with the details above.