Is your IPTV TV guide showing a programme one hour early or one hour late? In the UK, a one-hour difference often becomes noticeable when the clocks change. The cause can also be a device setting, a player app offset or the guide data for a particular channel. Check each layer before changing your whole setup.
Start with the real UK time
Compare your device clock with a reliable UK clock and check the date of the programme. UK time is BST during the summer and GMT after the clocks go back. In 2026 the clocks go back on 25 October, according to GOV.UK. A fixed UTC offset can therefore be right for part of the year and wrong for the other part.
If you are checking a football match, confirm its UK kick-off time from an official club, competition or broadcaster schedule. Do not rely only on a guide listing if the match time matters to you.
Check the device clock and time zone
Open your TV or streaming device settings and check its date, local time and time zone. Choose a UK or London time zone when your device offers one, so the clock can follow the seasonal change. If the device uses automatic time, make sure it is connected to the internet and displays the correct local time. Menu names vary between Fire TV, Android TV, smart TVs and player apps.
Do not change the time zone blindly if the device clock is already correct. Note the current setting first so you can put it back if needed.
Check the player app’s guide offset
Some IPTV player apps offer an EPG or TV guide time-offset setting. If your device clock is correct but every guide entry is exactly one hour out, inspect that setting. An offset left over from a previous clock change may be the cause. Change one setting at a time, refresh the guide and compare a current programme before changing anything else.
If only one channel is wrong, a device-wide offset may make all the other channels wrong. Record the affected channel and ask your provider to check its guide data instead.
Refresh the guide and compare channels
Use the player’s guide refresh or reload option if it has one. Then compare two or three channels with a reliable programme listing. A guide that is entirely empty or missing channels is a different issue from a consistent one-hour shift. Check the app’s guide source or ask support for help with missing data.
Write down the device model, player app, affected channels, whether the offset is early or late, and whether it began after the UK clock change. That information is more useful than a screenshot without a date or channel name. Do not share playlist links or account credentials in public.
Need help testing your setup?
Our device setup guide covers supported setup steps. You can contact our support team with the details above.
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